Successfully transition to the “new normal of work” 


As the world begins to find its footing again, one of the top challenge you may have is to find ways to deliver the new experience customers and employees expect – in the new normal.

In the e-book “Enterprise Communications for the Era of the New Normal” we are providing you with highlights and guidance on creating your own normal of work – delivering high customer service while keeping employees engaged and safe. 
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Provide your teams with the right communications tools to maintain a high level of service,

wherever they work from.  

Business leaders preparing for a new normal recognize that remote working will still be a valuable strategy in the future.

This is the perfect time to build the tools your teams need for a flexible, long-term work environment. Consider which tools have helped your employees to accomplish the most in the last couple of months and ask yourself how can those tools provide the best communications experience from the office, at home or away from their desk? ​

Define your communications strategy for your new normal ​of work using the steps defined in the infographic “Successfully transition to the “new normal of working”, 
we invite you to download
Below you will find Alcatel-Lucent Enterprise’s solutions that have enabled business continuity in times of crisis and beyond. According to your needs and your employee profiles, your customers  always receive a high quality of service. This is thanks to: 
excellent audio quality using our deskphones, mobile handset and automated attendant.  ​

• Enable your employees to deliver the human attention your customers deserve, from their phone when at their desk, with mobiles headsets when somewhere on your premises or handled by an automatic attendant when not available.  
 
personalized greetings experience using our​ IP Desktop SoftPhone application.

• Allow your remote and teleworkers to access all the features of their business desk phone from a computer or laptop. ​

• The perfect solution for keeping customer relationships at their best is one that preserves the employee working environment when working remotely.​
higher employees engagement ​using Rainbow, our collaboration cloud-based services 
• Foster collaboration between your remote and in-office teams so they make decisions faster and provide customers with the attention they expect.

• Instantly, they can securely chat, launch audio and video calls, share files and screen. Organize on the fly conferences regardless of whether invitees have a Rainbow account. ​
For remote and teleworkers, the Alcatel-Lucent OmniAccess Stellar AP1201H remote access point, provides a secure and automatic connection to your corporate network, including your non-cloud-based enterprise applications and databases. And for you to fully benefit from our solution, we offer you the cloud network management license (OmniVista Cirrus) free for 1-year when you purchase an OmniAccess Stellar AP1201H access point, terms and conditions apply.
Put your employees in the best position possible to deliver a superior customer experience – wherever they work from. 
Provide them with a solution that was awarded for exceptional support and give customers what they 
really expect from you.

With Alcatel-Lucent Enterprise solutions, create your new normal of work and 
make your business successful beyond the distance. 

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