Transform your citizen experience with digital government services
Simple, accessible communications can make a world of difference in your customer experience! They can improve information exchange, develop community engagement, and above all, increase their satisfaction!
And you don’t need a catalog of solutions for it! Alcatel-Lucent Rainbow™, cloud Communications Platform as a service (CPaaS) can help!
See how Rainbow CPaaS and artificial intelligence can
enhance a city mobile app and administrative services
How can Alcatel-Lucent Rainbow™ help:
Turn your website into a communications hub
- Notify your community in real-time and gather community feedback
- Automate administrative requests: chat bots sort visitor requests and forward them to the right department
- Let your customers and teams choose how to communicate: they can use voice, video or chat
- Integrate location-based services for smart tourism, public buildings navigation and public safety
Break silos and enhance collaboration
- Bring in help when workload peaks: Rainbow distributes interactions from the cloud to pre-defined resources or contacts in your network
- Accelerate emergency response: with smart analytics, remote equipment control, and multi-party conferences
- Offer the right answer from the first call: your team can use voice, chat and file sharing to solve the problem from the first call!
Secure and protect private or mission-critical data
- A native, secure-by-design approach to mitigate security risk
- A privacy-by-design approach that protects sensitive information through user authentication and encrypted data flow in transit
- Rainbow servers are hosted on the EU territory and comply with the latest European data privacy regulations (GDPR: General Data Protection Regulation) and ISO/IEC 27001:2013
What is CPaaS?
CPaaS is a cloud computing technology that allows you to integrate real-time communications into your existing city applications without complex engineering.
CPaaS technology allows you to connect everything: your citizens, employees, objects and processes and offer simple and effective eServices for citizens and tourists.
Why Alcatel-Lucent Rainbow CPaaS?
Rainbow CPaaS is based on a hybrid cloud architecture, meaning you can easily connect your existing communication system to the cloud to minimize transformation costs.
