Rainbow™ HUB by Alcatel-Lucent Enterprise
The new digital communications ecosystem
Rainbow Hub brings the three pillars of your communications – telephony, messaging and videoconferencing – into a single application. Exchanges with your contacts, customers, suppliers and collaborators are all combined in one place, to act as a business development lever.
- One number: Your calls follow you on all your devices – PC, mobile and telephone
- Total control with a simple administrative interface
- The simplicity and speed of a cloud-based service: All you need to activate is an internet access
Telephony
Because a customer call is a business opportunity, Rainbow offers all the functions needed to ensure the best possible handling of customer calls:
- Greetings and open/close schedules
- Call grouping and call statistics
- Call supervision-interception and operator console
- A range of elegant, high-performance telephones
Messaging
Because the rapid exchange of information is an
accelerator for business development, Rainbow enables document sharing within collaborative group spaces called Rainbow “bubbles”:
- Group instant messaging
- Message qualification (standard, important, urgent)
- Acknowledgement of receipt and reading
- Up to 20 GB storage/user
- News channels
Videoconferencing
Because one videoconference often says more than many text or voice exchanges, take advantage of Rainbow’s native video capabilities:
- Up to 120 participants and 49 simultaneous videos
- Accessible from any browser
- Integration with Microsoft Outlook
- Compatible with meeting room equipment
Telephony at the service of your business development
For effective management of your call flows, create as many groups as you wish, such as sales, marketing, technical and more. Utilise all the resources of Rainbow to turn your telephony into a business tool, including interactive voice servers (for example, press 1 for sales), opening/closing calendars, and greeting messages.
- Personalised greeting and calendar
- Three-level interactive voice server
- Grouping with or without queueing
- Sequential, circular or parallel call distribution
- Group call log
- Group voicemail
- Members receive calls on all their devices: PC, mobile, phone
- Advanced statistics (rate of calls answered, waiting time, call duration and others)
- Supervisor and/or agent roles per group
A high-performance directory
Ideal for centralising all relevant contacts, whether internal or external, with easy search facilitated by the addition of keywords.
- Unified directory accessible from all your devices: PC, mobile, phone
- Professional contacts integrated into the directory
- Easy search through keywords
Operator console
For businesses with a significant incoming call flow, Rainbow offers an operator console directly integrated into the Rainbow application, making it easy to manage a high volume of calls.
- Up to 10 calls on hold
- Chat and presence status
- Blind or supervised transfer
- Supervision and interception groups
Contact us and try Rainbow Hub
Rainbow Hub is a cloud solution that enables you to optimise and unify your collaboration and communications services among your teams, clients and partners. It supports companies in their digital transformation towards the cloud to enhance efficiency, optimise every interaction, and strengthen the effectiveness of processes between individuals.
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